DiziLife Services - Product/Service support and maintainence


Services
	SMS Gateway
	TEMS Service
	Consulting
	Mobilyse Suite

Products
	SMS Broadcast
	MailMan
	Hardware Products

Support

General

1. Why is Dizilife messaging services different from conventional SMS?

2. Who can subscribe to Dizilife services?

3. I do not have a registered company, but I have my own business. What can I do?

4. How do I subscribe to Dizilife service?

5. What do I need to purchase?

6. Do I need a modem to send/ receive SMS?

7. How do we interface with your system?

8. Do I need to host any servers at my premise?

9. How many activities can I perform within a single session, before I am logged out of the system?

10. How long will it take before the system logs me off if I have left the web portal idle?

Your session will be terminated in 30 mins.

11. How secure is Dizilife's portal?

Each individual user will have a unique Login ID and Password. This will be sent individually into each email account that the user has registered with us.

12. What is the maximum number of mobile numbers can I input?

The maximum number of groups that can be input is 50,000.

13. Do I need to key in all the mobile numbers every time I send out SMS using Dizilife services?

Not necessary. Users can retrieve mobile numbers from past campaigns.

14. What is the maximum CSV file size that can be uploaded?

The maximum file size can be uploaded is restricted to 2 MB.

15. Will I be prompted if a duplicate contact is uploaded?

Duplicates will be automatically handled by the system.

16. Can a recipient of the SMS choose to opt out of future campaigns?

Yes, Dizilife interactive users can choose to enable an 'opt out' option when creating campaigns. If the 'opt out' is enabled, recipients of the SMS would just need to reply with the campaign keyword and 'OUT' to stop receiving future campaigns. User's contacts will be removed from the contact list.

17. Can we view the opt-out numbers, and maintain the opt-out list, (ie remove opt out numbers such that recipients can receive campaigns again)?

Dizilife users can only view the opt-out list, but the Dizilife Corp Admin will be able to add/delete from the opt-out list.

18. What if the opt out option was not selected during creation of campaigns, but recipients reply with a "Unsub" reply?

Dizilife will treat it as a normal message, the user will NOT be removed from the contact list.

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Sending and receiving of messages

1. What is the throughput of the sms ?

2. Can I set the message to be sent at a later date?

3. What is the maximum length of the characters that I can key in?

4. Does the maximum length of characters include the sender ID?

5. Can I use Dizilife SMS to send SMS messages to recipients who are non-Dizilife subscribers?

6. Can my customers reply to my Dizilife SMS?

7. Can I have my company's name displayed on the recipient's mobile phones?

8. What is the maximum and minimum number of characters that can be set in number masking?

9. What is the timeout period of each SMS?

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Sending Global SMS

1. Can I send to overseas customers?

2. Are the overseas SMS sent part of the bundled usage?

3. What are the countries that I can send SMS globally?

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Creating Campaigns

1. Can user cancel a campaign which has been set up to broadcast to a later date, or change the expiry time of the campaign?

2. Can a user abort a campaign which is running in progress or change the expiry time of the campaign?

3. Can a user delete an expired/completed campaign permanently from system?

4. Can a corporate admin user cancel a campaign that has been set up to broadcast at a later date or abort a campaign which is in progress or change the expiry time of campaign?

5. Can a corporate admin user delete a campaign that has completed/ expired?

6. What is the minimum/ maximum expiry time of the campaign?

7. Are keywords that I set up in my interactive campaigns case sensitive?

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Reports & Logs

1. How will I know who has received my Dizilife SMS / What kind of reports are available?

2. How do I know who has not received my Dizilife SMS?

3. Can I keep the reports?

4. How long will the log file be stored in system?

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Charges

1. How much is the maintenance / monthly recurring charges?

2. How much does it cost for a global SMS charge sent/ received?

3. Why is the cost per Dizilife SMS more expensive than the normal mobile-to-mobile SMS?

4. Are there different price tiers that I can subscribe to?

5. Can I change my bandwidth usage plan?

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Aggregate Services

1. Can one user ID support multiple shortcodes?

2. Can multiple user IDs share the same IP address?

3. Can I change the message expiration time of the SMS request?

4. Is there a retry mechanism? At what rates do we do retry?

5. What is the gateway URL for this service?

6. Can I use concurrent login on different PCs or Laptops?

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Others

1. Can I send MMS using Dizilife SMS?

2. Can I send using Chinese characters?

3. Can I send a WAP link?

4. Can multiple user IDs share the same volume usage plan?

5. Can we have multiple corporate admin users?

6. Is the monthly cost per user under Mobilyse services in the price plan refers to one corporate admin user?

7. My company has 200 employees. Do I need 1 user ID for each employee?

8. Is there a SLA for delivery of SMS?

9. How does Dizilife ensure that my contacts and information is secured and confidential?

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Help desk & Support

1. What can I do if I encounter any problems?

2. Does Dizilife have a hotline support?

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FAQ and Knowledgebase - SMS Broadcast

1.0 I have problems sending SMS messages using SMS Broadcast?

A: Some devices have the built in firewall activated which will stop any third party applications from sending any SMS’es.

When the SMS Broadcast first starts and when sending your first SMS you may be prompted with a dialog box which says

-----------------------------

“ The application SMS Broadcast has requested a SMS Connection to 12345678

Don’t ask this again

For All SMS Connections
SMS Connections to 12345678

Allow this connection

Deny this Connection

Select the choice

-" For All SMS Connections"

And click the

“Allow this connection” button

Next in some cases you may again be prompted with another dialog

“ Do you want to allow the application SMS Broadcast to act as a Server”

Don’t ask this again

For All SMS_Send Connections

Allow this connection

Deny this Connection

Select the choice

- "For All SMS_Send Connections"

And click the

“Allow this connection” button

And that’s it you should now be able to send and manage your SMS broadcast groups using the SMS Broad cast application.

2.0 Can I use the SMS Broadcast on Nextel networks?.

A: No the SMS Broadcast is designed to be used on GSM networks. Nextel uses the iden network technology which is not compatible with the SMS Broadcast code. a Nextel version is due for release shortly.

3.0 When searching for a name on the address list the software seems to hangs or become unbearably slow?

A: The address list used by SMS Broadcast is not indexed currently, as such the search on the address list is extremely slow. We recommend that you simply use the track wheel and scroll through the adress list to add the entries which you need.

4.0 I have just purchased the SMS Broadcast, where is my key code?

A: The software will not expire, and you do not need a registration key/code.

5.0 I would like to see some additional features in the software how can I request for it?

A: Please post your request to support@dizilife.com, as is normal we take user feedback seriously and will add it to the code base if there is sufficiently strong demand.

6.0 There seems to be a delay in receiving the messages?

A: This is network dependent, once the software has transmitted the message to the network then the message traverses through the network to its final destination.

7.0 special charecters such as @ and euro symbol are garbled?

A:Yes we are aware that on the 870x device that special charecters are not transmitted correctly and are investigating the issue.

8.0 the test is garbled everytime I send a SMS?

A:Yes there was a bug in the systems prior to 1.5.x where the the data was garbled when transmitted over certain networks. please upgrade to the latest version.

9.0 I still have a problem, what should I do?

A: Please send an email to support@dizilife.com with your device details (device model, free memory, network, and issue) and we will get back to you as soon as possible?

10. I would like to customise your software or wish to see some additional features is that possible?

A: Certainly, please send any suggestions or feature wishlist to support@dizilife.com, we take all feedback seriously and welcome the opportunity to serve our customers better.

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Please contact us